Black Stone

AL-NAADEE Exchange Policy

At AL-NAADEE, we prioritize your satisfaction and strive to provide a delightful fragrance experience. Our exchange policy is designed with your convenience in mind:.

1) Tester Provision:

• For every perfume purchased online, a tester of the same fragrance will be provided.
•Customers can try the tester to experience the fragrance without removing or opening the plastic wrapping of the main perfume box.

2) Exchange Conditions:

•If the fragrance does not meet your expectations, you may request an exchange for another product of your choice.
•The exchange request must be made within 15 days of purchase.
•The plastic wrapping on the perfume box must remain intact and unopened..

3) First Purchase Convenience:

•For first-time buyers, AL-NAADEE will also include an additional tester of a different fragrance to enhance your experience and convenience..

4) Exchange Process:

•To initiate an exchange, contact our customer service team at WhatsApp # +92 312 3999610.
•Provide proof of purchase and details of the product you wish to exchange.
•The replacement product will also include a tester to ensure satisfaction before opening its plastic wrapping..

5) Shipping and Handling:

Customers will NOT be charged any shipping fees for returning the original product or receiving the replacement product.